Principal Hardware Engineer
Voyager Park – Client Sites
Scope:
The Principal Hardware Engineer will bring extensive experience in enterprise infrastructure delivery and operations, combined with the leadership, governance, and stakeholder management skills required to ensure the successful delivery of ITLM/Tech Services engineering requirements.
Purpose
The Principal Hardware Engineer provides technical leadership and accountability for the delivery, operation, and lifecycle management of physical IT infrastructure across internal and customer environments. The role ensures infrastructure is deployed, maintained, and retired in line with engineering standards, security requirements, and business objectives.
The role drives operational excellence through strong team governance, asset control, risk management, and continuous improvement, whilst providing expert technical leadership across data centres, build labs, and office environments.
Responsibilities
Responsible for setting and maintaining engineering standards, processes and best practice, ensuring all activities are delivered safely, securely, efficiently and to the required technical and customer standards.
Experience & Skills
Experience
• Significant experience (typically 8-15+ years) in enterprise infrastructure engineering, data centre operations, or hardware lifecycle management.
• Proven experience leading the deployment, operation, and decommissioning of compute, storage, and network infrastructure across complex, multi-site environments.
• Demonstrable expertise in data centre, build lab, and office infrastructure environments, including rack installation, cabling, power, cooling, and physical asset management.
• Experience establishing and enforcing engineering standards, operational procedures, and governance controls.
• Strong track record of leading technical teams, providing mentorship, and driving high-performance engineering practices.
• Experience managing infrastructure projects, technology refresh programmes, and large-scale hardware deployments.
• Proven ability to assess and mitigate operational, technical, and security risks within critical infrastructure environments.
• Experience working directly with customers, suppliers, and senior stakeholders to deliver business and service outcomes.
• Strong understanding of infrastructure resilience, capacity planning, business continuity, and lifecycle management.
• Experience operating within regulated, secure, or high-assurance environments would be advantageous.
Knowledge & Skills
• Enterprise server, storage, and networking technologies.
• Data centre operations and physical infrastructure management.
• Asset management, configuration management, and change control.
• Infrastructure security, compliance, and governance principles.
• Excellent problem-solving, troubleshooting, and decision-making capabilities.
• Strong communication, stakeholder management, and leadership skills.
• Ability to balance strategic planning with hands-on technical execution.
• Desirable
• Experience supporting Government, Defence, Critical National Infrastructure, or highly regulated sectors.
• Industry certifications such as ITIL, CCNA/CCNP, Dell, HPE, Lenovo, Cisco, VMware, or equivalent infrastructure technologies advantageous.
• Experience working within environments requiring SC or DV security clearance.
• Knowledge of hybrid infrastructure, edge computing, and modern data centre technologies.
General
• Ensure compliance with Bell’s data protection and information security policies.
• Be aware at all times of diversity and inclusion and acting in line with Bell’s core values.
• Foster and promote continuous improvement in systems and processes.
• Understand and adhere to HSE and Bell’s Health and Safety processes.
• Flexibility to travel and attend client sites and meetings.
• Ability to hold BPSS, BS7858, NPPV and UK SC clearances if required.
• This role profile is not designed to be a comprehensive listing of all activities, responsibilities and tasks associated with the role; therefore, these may change from time to time.
Diversity, Equality & Inclusion
We are committed to building a workplace where everyone belongs. Inclusion is core to who we are and how we work. We welcome people of all backgrounds, identities, and experiences, and we actively foster an environment where every voice is heard, valued, and empowered. We believe that diverse teams drive innovation and better outcomes for our people, our customers, and our communities.
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